Leadership Coaching

Problem solving in Conversations Mary Rafferty Consensus Mediation

Problem-Solving Conversations – Drop the Advice and Help People Think for Themselves

Facilitating people to come up with their own solutions rather than telling them what to do is probably the number one challenge most participants in Mediation training courses identify. The skill or rather combination of micro-skills encompassed in an ‘Ask and Listen’ rather than ‘Tell and Sell’ approach to problem-solving are also essential competencies in …

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Powerful Questions to prepare for difficult conversations Mary Rafferty Consensus Mediation

Powerful Questions To help Managers Prepare For ‘Difficult Conversations’

“Er… um, John, I need to talk to you about… something…” Of all of the situations I have been hired to work on over the past decade, the majority of them related to a breakdown in relationships between a manager and a member of their team. Somewhere along the lines, difficult conversations have lived up …

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