“We fear the heat of an honest encounter” The headline above is a quote from an article in the Irish Times by Tony Bates, Director of Headstrong (Feb 1st, 2011). The article talks about the importance of being able to have honest and open conversations about difficulties we might encounter, be it in the workplace, …
Afraid Of Raising A Difficult Issue? Five Fears And How To Manage Them Read More »
In the context of conflict resolution, listening as an intervention can be effective at many levels. Listening helps to calm and deescalate emotional upset and stress Letting the person unburden their ‘story’ of what happened can be a very effective way of reducing the emotional arousal; we often use the term ‘vent’ and in effect …
Listening In A Conflict Situation – It’s Not Just About Nodding Your Head…. Read More »
Not investing enough time into a ‘difficult conversation’ can be a key derailer and cause conflict despite even the most positive intentions in communication. This might seem simplistic, but not enough time also means not enough attention. Firstly, this can affect the preparation stage If you have a message that you need to communicate and …
Facing A ‘Difficult’ Conflict Conversation? Be Sure You Give It The Time! Read More »
“Anyone can become angry — that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way — this is not easy.” Aristotle These famous words from Aristotle remind us of the need for caution in how we deal …
Manage Conflict More Effectively: Five Reasons To Get Past Being Angry Read More »
