“We fear the heat of an honest encounter” The headline above is a quote from an article in the Irish Times by Tony Bates, Director of Headstrong (Feb 1st, 2011). The article talks about the importance of being able to have honest and open conversations about difficulties we might encounter, be it in the workplace, …
Afraid Of Raising A Difficult Issue? Five Fears And How To Manage Them Read More »
In the context of conflict resolution, listening as an intervention can be effective at many levels. Listening helps to calm and deescalate emotional upset and stress Letting the person unburden their ‘story’ of what happened can be a very effective way of reducing the emotional arousal; we often use the term ‘vent’ and in effect …
Listening In A Conflict Situation – It’s Not Just About Nodding Your Head…. Read More »
So much of our lives we tend to live on auto-pilot, running around, doing and reacting and, a lot of the time, having very little sense of being able to choose how we act or respond to the things that happen to us. In fact, many of us tend to think that much of our …
How Do You Choose To Respond In A Conflict Situation? Read More »
Not investing enough time into a ‘difficult conversation’ can be a key derailer and cause conflict despite even the most positive intentions in communication. This might seem simplistic, but not enough time also means not enough attention. Firstly, this can affect the preparation stage If you have a message that you need to communicate and …
Facing A ‘Difficult’ Conflict Conversation? Be Sure You Give It The Time! Read More »
We negotiate in the workplace every day. Yet all of us have a tendency to think that feelings and emotions have no place in the workplace and are best avoided or glossed over, one of the more recent publications from the highly reputed Harvard Law Negotiation Project is entitled “Beyond Reason. Using Emotions as You …
“Anyone can become angry — that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way — this is not easy.” Aristotle These famous words from Aristotle remind us of the need for caution in how we deal …
Manage Conflict More Effectively: Five Reasons To Get Past Being Angry Read More »
