Could Mediation Training Help You In Your Career?

There is no underestimating how fundamental people management is in the day-to-day life of any business. However, navigating the delicate and fragile dynamics of relational conflict can feel a bit like stepping out onto a minefield if you don’t have the right skills and tools at the ready!
This mediation course provides the intensive training business professionals need to navigate complex work politics, master tricky conversations, foster productive interpersonal relationships and climb the career ladder.

Ready to take the next step in your career?

Organisations of all kinds depend on people working harmoniously with each other, but this is easier said than done! Conflict resolution is the secret ingredient to success for anyone aspiring to a leadership position. By taking an accredited mediation course you will learn how to resolve conflict with ease and confidence while also gaining an invaluable qualification to add to your CV.

Who will be training you? Meet Mary Rafferty

Mary has been a practicing mediator since 2006 and is an Advanced Member of the Mediators’ Institute of Ireland (MII). She is also Lead Trainer on an MII Approved Accredited Mediation Programme to Certified Level and guest lectures on a number of post graduate/masters programmes in mediation and conflict resolution.

“For me, mediation at its core is about curiosity and connection. What I’ve seen is that mediation is much more than turning up and doing ‘rapport’ or ‘trying to make the parties compromise and be ‘reasonable’”. It’s certainly never about covertly leading them to some solution that I’ve dreamed up.”

Read more about Mary’s experience here

Book a call!

Find out if this Certified Mediation Training programme is for you. Book a FREE phone consultation with Mary Rafferty.

Simply leave your details and we’ll organise your 15-minute consultation with Mary.

Enquiry Certified Level Mediation Training

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Dates

March-May 2022
Training dates: Tues/Wed March 29th/30th, Wed/Thurs April 27th/28th, Thurs/Fri 19th/20th May, 2022
9.30 am to 5.30 pm each day

Mon/Tues 30th/31st May (you only need to attend one of these dates)

Location

Glen Royal Hotel, Maynooth, Co Kildare

Fee

€1,990 (includes €250 MII Certified Level Assessment fee)
Early bird: €1,875 if paid in full by 1st March 2022

(Part-funding may be available if you are employed in the private/commercial semi-state sector or are self-employed. Email me on mary@consensusmediation.ie to find out more)

What you can expect

With mediation training you will learn how to diffuse negative conversations, get what you need out of work relationships and be in control of your workday every day. This course is designed to give you valuable one-on-one coaching, which is why there is a maximum of 8 participants to one trainer.

Here’s everything you need to know:

The course structure – 3 x 2-day modules, is spread over a 5/6-week period.

You’ll get hours of practical skills-based role play training where you get to hone your skills in a relaxed and fun learning environment.

You’ll receive individualised, ongoing feedback and mentoring from a professional mediator.

You will learn tried and tested techniques for people management.

You’ll have access to a bank of resource materials to give you in-depth background knowledge on mediation and its application.

You’ll have a day of videoed role-play assessment.

On completion, you will gain a professional qualification in mediation, accredited by the Mediators’ Institute of Ireland.

“Mary was a fantastic trainer with a huge knowledge and a wealth of hands-on experience.
Role plays were a core part of the training and I got individual coaching and mentoring following each role play.
I would highly recommend this course, I gained valuable skills that I can use in both my professional and personal life.“

Lynn Mac ManusRegional HR Manager, Musgrave Operating Partners, Ireland

“When starting the course I was concerned that I would be unable to resist “jumping in” or “trying to direct” as this is what is expected in my professional life. However, with time, it became natural to actively listen to what was being said and began to recognise the person’s “interest” behind their stated position.
The small number in the class facilitated engagement and learning – no question was dismissed or considered unimportant. The course was intense, but the support given by Mary meant that while the bar was set high, it was always possible to succeed in the task set.
Since the course ended, I find I am listening better in all situations and am conscious that people can find their best solutions and work out problems and I have been slower to offer solutions giving people every opportunity to explore their own ideas in full.
I would wholeheartedly recommend this training, and particularly our Tutor, Mary Rafferty, to anyone who is considering training to be a Mediator, it is a great launching-pad!”

Jane BoushellSIPTU Sector Organiser and Mediator

“I would highly recommend this training course. It was structured extremely well and was engaging from the beginning to the end. Coming into the course, my background and experience was in the area of adversarial disputes and procedures. The mediation programme taught me a whole range of new skills in a process (i.e. mediation) that is markedly different from the adversarial system that I am used to: facilitating the parties to come to amicably agreeable solutions, engaging with parties in a facilitative manner, asking effective and appropriate questions and exploring issues in a targeted and appropriate way.
One of the most prominent skills that I learned was the ability to refrain from imposing my own beliefs or judgment on a particular matter, but rather act in an entirely objective and facilitative way. It was particularly interesting how engaging the classes were with all of the members of the class practicing and learning together and each learning from one another’s mistakes as we became more familiar with the process of mediation, and the dos and don’ts.“

Edward MurrayBarrister at Law & Farmleigh Fellowship Scholar

“After 35 years, I thought I’d got all the courses; this mediation training course has had a huge impact on me.
As a Senior Business Partner in HR after being a line manager for 35 years, my inherited tendency was to “solutionise”. This course with Mary Rafferty showed us how to get to get to heart of problems by using the mediation process.
Others have noticed and so have I – subtle but necessary changes.
I would recommend this programme to any manager – in the line or not. It will arm you with tools where staff will see your targets as theirs and it will extend the range of your success.”

Ray AherneSenior Business Partner, Human Resources ESB Networks

“The mediation training was very educational and it was also a very enjoyable experience. Mary is very professional in her approach and the venue, delivery of the training and the materials provided are excellent. Mary provides brilliant support and encouragement throughout the training and there is also a lovely mix of humour. Some of the learning throughout the training involves learning about the process of mediation, styles of managing conflict and it provides a lens to view conflict in a very different light. There are a significant amount role plays which provides an excellent opportunity to practice the skills, enhance learning and an opportunity to learn from others on the training. This training equips you with valuable life skills and I would definitely recommend it.”

Eileen NevinSocial Worker

“I attended the Mediation Training and my primary motivation was to improve my mediation and dispute resolution capabilities in work. I found the course to be extremely helpful in developing these skills and have already used them to good effect in both work and non-work environments.
What I really liked about the course was the use of role play to ensure that learning was ingrained.
Mary’s considered style and thoughtful questions really made me think about how I approached problem solving. I have become much more effective at delegating and helping parties to come up with their own solutions to problems rather than always believing that I needed to do this.
I would strongly recommend this course, and Mary as teacher, to anyone wishing to develop problem solving and mediation skills that will help them in their work and personal life.”

Tony BridgemanProgramme Manager

“Mary is an outstanding facilitator who modelled excellent mediation skills throughout the course. She responded thoughtfully and comprehensively to participants’ questions. She encouraged and challenged everyone to learn.“

James O’LearyRetired School Principal and Barrister

“From day one, the course builds knowledge of a process that helps to get beyond the point where both parties are dug in to a position, teaches you how to uncover the issues and concerns of both parties, and gives you the tools to help both parties to get to a point where they can find common ground and reach an agreement that is acceptable to them both. That is the process of mediation and it is very powerful.
The process reinforced using role plays that were as close to reality as you can get without being in an actual situation.
Mary is an excellent trainer who was very patient and encouraging and kept things moving along at just the right pace. I learned a lot of things that I will use, not just in mediation, but in everyday life.”

Pat SmythTransformation Program Manager, EIR

“I found the course to be very beneficial, I have completed a number of conflict resolution courses but this course taught me the benefits of listening and allowing people time to work through their issues and hear themselves. I enjoyed the theory but the role plays allowed for real life situations and the roadblocks you can encounter during a dispute.
I would highly recommend this course and have done.“

Geraldine ColumbRegional Manager, National Learning Network for Dublin Wicklow and the North East

“Mary was a totally professional facilitator. She was a talented teacher, engaging, supportive, encouraging and light-hearted while at the same time ensuring that each individual developed as a competent mediator. Her attention to detail and to each individual was extremely impressive. She just made it all so easy, we hardly knew we were being challenged. I can recommend this programme and Mary as facilitator in the very highest terms and without reservation to all aspiring mediators.”

Siobhan QuinnRetired School Principal

“Mary’s style of delivery was intelligent, professional with a lovely dash of humour, I would recommend this course wholeheartedly. All was excellent, informative and thoroughly enjoyable.”

Ruth FitzGeraldMindspark – Personal & Professional Development

“The patience displayed and encouragement continually offered throughout was most welcome as was clearly the course content so well delivered. It will be of huge value to me in my legal work. Many thanks again-a really informative, beneficial and interesting 6 days“

Gerry LambeSolicitor

Build alliances, diffuse conflict, and help teams find their path to success