Difficult colleagues, dysfunctional teams and defensive employees all add to workplace conflict and tension. However, these interactions need not be the energy-sapping, tense conversations we dread.
You can use the “POISE NOW” model to create an action plan so you can run difficult conversations smoothly.
Learn how to harness your composure to keep you calm and in control and disarm defensiveness with integrity and respect.
With this model, conflict at work and dealing with ‘difficult’ people can become a catalyst for change and foster improved relationships and greater productivity.
In this comprehensive 40-page POISE NOW guide you will find:
- Detailed overview outlining what each stage involves
- Suggested action points for each stage
- Infographic with pictorial overview of all 8 stages
- Blank template with prompts to plan your upcoming ‘difficult conversation’
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