This accredited mediation course teaches you the skills of professional mediation. It will teach you how to tackle conflict head-on, helping people shift from defensive positions to workable solutions. This course will allow you to create a safe and supportive atmosphere so that people caught in the conflict zone feel safe talking through their differences and difficulties. You’ll listen in a way that helps people to get clearer on what’s really important to them and facilitate people to resolve issues, so they can draw a line under them and move on. And you’ll have the tools to stay calm, compassionate and clear-headed throughout.
About this mediation training course
Blended: online modules, trainer-led webinars on Zoom + 4 in-person full days
5 x 1/2 day webinars, 4 days in-person plus 20 hours out of class online modules and practice
Webinars: Thurs 7th, Fri 8th , Thurs 28th, Fri 29th September and Wed 1st November 2023 (9.30-1pm each day) In-person: Thurs/Fri 19th/20th October, Thurs/Fri 9th/10th November, 2023 (9.30-5.30pm each day)
Tues 14th/Wed 15th November 2023 (you only need to attend one of these dates)
Past participants have included line managers, senior managers, HR managers, school principals, solicitors, coaches, counsellors, and social workers. This course would suit anyone who has an interest in understanding the dynamics and skills of conflict resolution.
The only pre-requisite to attend is proficiency in spoken English (so you can participate effectively in the videoed roleplay assessment).
“Leaders who are mediators will outperform… because they know how to build partnerships and alliances that are the key to enduring success.”
Could you benefit from mediation skills?
Does this sound like you? You want to get things done. You want to be able to make and implement decisions. But working collaboratively and bringing people on board is also important to you. You don’t just want lip service and surface compliance and nodding dogs. But neither do you want to have to argue every single point and deal with constant resistance.
Managing people isn’t easy. Everyone is different. They have different points of view. What suits one doesn’t work for the other. What motivates one is a problem for another. Whether it’s furrowed brows, sighing, eyes-to-heaven in a meeting, to having to calm down angry outbursts and get people to see some sense, your people-skills are stretched to breaking point at times. It’s frustrating, tiring, and stressful.
Mediation training can arm you, not just with the skillset, but with the mindset and grounding you need, toresolve conflict with ease and confidence.
“Mary was a fantastic trainer with a huge knowledge and a wealth of hands-on experience. Role plays were a core part of the training and I got individual coaching and mentoring following each role play. I would highly recommend this course, I gained valuable skills that I can use in both my professional and personal life.“
Lynn Mac ManusRegional HR Manager, Musgrave Operating Partners, Ireland
“When starting the course I was concerned that I would be unable to resist “jumping in” or “trying to direct” as this is what is expected in my professional life. However, with time, it became natural to actively listen to what was being said and began to recognise the person’s “interest” behind their stated position. The small number in the class facilitated engagement and learning – no question was dismissed or considered unimportant. The course was intense, but the support given by Mary meant that while the bar was set high, it was always possible to succeed in the task set. Since the course ended, I find I am listening better in all situations and am conscious that people can find their best solutions and work out problems and I have been slower to offer solutions giving people every opportunity to explore their own ideas in full. I would wholeheartedly recommend this training, and particularly our Tutor, Mary Rafferty, to anyone who is considering training to be a Mediator, it is a great launching-pad!”
Jane BoushellSIPTU Sector Organiser and Mediator
“I would highly recommend this training course. It was structured extremely well and was engaging from the beginning to the end. Coming into the course, my background and experience was in the area of adversarial disputes and procedures. The mediation programme taught me a whole range of new skills in a process (i.e. mediation) that is markedly different from the adversarial system that I am used to: facilitating the parties to come to amicably agreeable solutions, engaging with parties in a facilitative manner, asking effective and appropriate questions and exploring issues in a targeted and appropriate way. One of the most prominent skills that I learned was the ability to refrain from imposing my own beliefs or judgment on a particular matter, but rather act in an entirely objective and facilitative way. It was particularly interesting how engaging the classes were with all of the members of the class practicing and learning together and each learning from one another’s mistakes as we became more familiar with the process of mediation, and the dos and don’ts.“
Edward MurrayBarrister at Law & Farmleigh Fellowship Scholar
“After 35 years, I thought I’d got all the courses; this mediation training course has had a huge impact on me. As a Senior Business Partner in HR after being a line manager for 35 years, my inherited tendency was to “solutionise”. This course with Mary Rafferty showed us how to get to get to heart of problems by using the mediation process. Others have noticed and so have I – subtle but necessary changes. I would recommend this programme to any manager – in the line or not. It will arm you with tools where staff will see your targets as theirs and it will extend the range of your success.”
Ray AherneSenior Business Partner, Human Resources ESB Networks
“The mediation training was very educational and it was also a very enjoyable experience. Mary is very professional in her approach and the venue, delivery of the training and the materials provided are excellent. Mary provides brilliant support and encouragement throughout the training and there is also a lovely mix of humour. Some of the learning throughout the training involves learning about the process of mediation, styles of managing conflict and it provides a lens to view conflict in a very different light. There are a significant amount role plays which provides an excellent opportunity to practice the skills, enhance learning and an opportunity to learn from others on the training. This training equips you with valuable life skills and I would definitely recommend it.”
Eileen NevinSocial Worker
“I attended the Mediation Training and my primary motivation was to improve my mediation and dispute resolution capabilities in work. I found the course to be extremely helpful in developing these skills and have already used them to good effect in both work and non-work environments. What I really liked about the course was the use of role play to ensure that learning was ingrained. Mary’s considered style and thoughtful questions really made me think about how I approached problem solving. I have become much more effective at delegating and helping parties to come up with their own solutions to problems rather than always believing that I needed to do this. I would strongly recommend this course, and Mary as teacher, to anyone wishing to develop problem solving and mediation skills that will help them in their work and personal life.”
Tony BridgemanProgramme Manager
“Mary is an outstanding facilitator who modelled excellent mediation skills throughout the course. She responded thoughtfully and comprehensively to participants’ questions. She encouraged and challenged everyone to learn.“
James O’LearyRetired School Principal and Barrister
“From day one, the course builds knowledge of a process that helps to get beyond the point where both parties are dug in to a position, teaches you how to uncover the issues and concerns of both parties, and gives you the tools to help both parties to get to a point where they can find common ground and reach an agreement that is acceptable to them both. That is the process of mediation and it is very powerful. The process reinforced using role plays that were as close to reality as you can get without being in an actual situation. Mary is an excellent trainer who was very patient and encouraging and kept things moving along at just the right pace. I learned a lot of things that I will use, not just in mediation, but in everyday life.”
Pat SmythTransformation Program Manager, EIR
“I found the course to be very beneficial, I have completed a number of conflict resolution courses but this course taught me the benefits of listening and allowing people time to work through their issues and hear themselves. I enjoyed the theory but the role plays allowed for real life situations and the roadblocks you can encounter during a dispute. I would highly recommend this course and have done.“
Geraldine ColumbRegional Manager, National Learning Network for Dublin Wicklow and the North East
“Mary was a totally professional facilitator. She was a talented teacher, engaging, supportive, encouraging and light-hearted while at the same time ensuring that each individual developed as a competent mediator. Her attention to detail and to each individual was extremely impressive. She just made it all so easy, we hardly knew we were being challenged. I can recommend this programme and Mary as facilitator in the very highest terms and without reservation to all aspiring mediators.”
Siobhan QuinnRetired School Principal
“Mary’s style of delivery was intelligent, professional with a lovely dash of humour, I would recommend this course wholeheartedly. All was excellent, informative and thoroughly enjoyable.”
Ruth FitzGeraldMindspark – Personal & Professional Development
“The patience displayed and encouragement continually offered throughout was most welcome as was clearly the course content so well delivered. It will be of huge value to me in my legal work. Many thanks again-a really informative, beneficial and interesting 6 days“
This training course will transform your negotiating and influencing skills
You can see some examples of the learning outcomes achieved by past participants here
Here’s what you can expect from the course:
The course structure – 3 x 2-day modules, spread over a 5/6-week period – allows time to digest what you’ve learned and keep up with the written coursework.
You’ll get hours of practical, skills-based roleplay training where you get to hone your skills as a mediator, in a relaxed and fun learning environment.
You will also receive individualised, ongoing feedback and mentoring as well as a video of yourself mediating (the good, the bad and the ugly…) so you can appreciate your own progress.
The written work supports you to understand the legal and regulatory aspects of mediation (so you follow ‘best practice’).
The reflective learning journal you will have to keep throughout the programme helps integrate and consolidate your learning (without having to work too hard!).
You’ll have access to a bank of resource materials – from handy templates you can use with clients (‘Sample Agreements to Mediate’, ‘Preparing for Mediation Worksheets’) to academic papers which give you in-depth background knowledge on mediation and its application.
I will also provide constructive feedback in a non-judgmental and supportive way and check in regularly with you to ensure you are progressing towards achieving your goals.
This mediation training course will help you:
Create a safe and supportive atmosphere so that people caught in the conflict zone feel safe talking through their differences and difficulties
Listen in a way that helps people to get clearer on what’s really important to them
Facilitate people to resolve issues, so they can draw a line under them, and move on
Stay calm, compassionate, and clear-headed throughout
Mediation training FAQs
What is the course outline?
This mediation training course runs for 6 full days followed by a one-day videoed roleplay assessment, to enable you to become a certified mediator.
We spend over 75% of the time on roleplay skills practice, with a maximum of 8 participants to one trainer. You will have individual coaching and mentoring on your development as a mediator throughout. You’ll also have 4-5 hours of preparatory e-learning modules to be completed before you start the in-classroom training. Please click on the link to download the Certified Level Mediation Training Programme Course Outline
What does the course cover?
You will explore and learn about mediation from three different aspects:
The People – Build great rapport so people open up and share their deeper fears and misgivings – De-escalate and diffuse strong emotions in a supportive and compassionate way – Radiate true warmth and non-judgement to dissolve defensiveness and mistrust
The Process – Know by heart the fundamental principles of mediation – voluntariness, confidentiality, self-determination – and how to explain these in an accessible and client-friendly way – Learn the intentions and tasks of each stage in the mediation process and how to keep the parties on track – Juggle firmness and flexibility in applying the process of mediation
The Problem – Develop deep insight into the dynamics of conflict and why differences of opinion can morph into entrenched disputes – Differentiate between positions, interests and needs so you can ask useful and effective questions – Learn the art of powerful and probing questions to help unearth what’s really at stake for people
Want to see the list of skills and processes you will learn to master?
How does the assessment work?
The assessment consists of you (acting as a mediator) in a role play where 2 of your class colleagues play the disputants, for one hour.
You will be assessed by an External MII Approved Assessor, Niamh Cunningham. Your roleplay will be videoed and you will receive a copy of the video so you can do a written reflection afterwards and forward to the Assessor. This will also form part of your assessment.
The assessment consists of you (acting as a mediator) in a role play where 2 of your class colleagues play the disputants, for one hour. You will be assessed by an External MII Approved Assessor, Niamh Cunningham. Your roleplay will be videoed and you will receive a copy of the video so you can do a written reflection afterwards and forward to the Assessor. This will also form part of your assessment.
Download an overview of the Assessment process here
Will I need to complete additional work outside of the scheduled class time?
Yes! We want to give you great value for your time and money!
There is approximately 20 hours of out-of-class written work, readings, videos and role-play practice to complete.
– Pre-course eLearning Module: Prior to course commencement, you will receive access to an e-learning module that will take 4-5 hours to work through. You need to complete this before Day 1 of the in-classroom training day.
– ‘Homework & Role Play Practices: During the course (in between each 2-day module), you will have further tasks such as readings, videos as well as role-play practice sessions – approximately 6 hours.
– Written Assignment: You must also complete a written assignment which consists of reflections from your learning journal as well as critique and reflections on your roleplay experience and what you have learned about conflict resolution and mediation.
Will I be able to practice as a mediator when I’ve completed this course?
Yes, except in relation to Separating Couples Mediation cases.
Upon successful completion of this mediation training programme, and the assessment role-play, you can register with the Mediators Institute Ireland (MII) and apply for a practising certificate and be approved to mediate, within your competency level, by the MII.
You will also have to sign up to the MII Code of Ethics and Practice and hold professional indemnity insurance.
If you wish to practice in the area of separating couples, you are required to participate in an additional 40-hour training module.
Payment of fees Course fees are due in full prior to the course commencement unless you have contacted us and made arrangements to pay by installment.
Confirmation of Bookings A short email acknowledgement and an invoice will be issued on submitting an online booking form. Please note that this booking is provisional until confirmed to you in writing, by email. It may on occasion be necessary to alter the timing, date or location of a course. In the unlikely event of cancellation or alteration of the timing, date or location in such a way that precludes attendance, a full refund will be offered but any further liability is disclaimed.
Delegates should NOT book accommodation/travel until they receive formal course confirmation details from us. We will not be responsible for costs incurred if the course has not been fully confirmed in writing.
Cancellation Policy 50% of course fees payable for any cancellation received on or after Friday 11th March 2022 100% of course fees payable for any cancellations received on or after Friday 25th March 2022. Companies and individuals may substitute participants at any time prior to the start of the course without additional payment.
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