Coaching Skills For Leaders and Managers

This programme will give you an introduction to the skills, knowledge and experiential practice to apply a coaching approach to your role as a leader or manager. Coaching is one of the most effective tools and interventions to bring the best out of your team and the people you lead.

Having spent the past 15 years coaching and training leaders and managers around people-management skills, in particular in ‘difficult’ conversations, being able to employ an ‘ask and listen’ rather than a ‘tell and sell’ approach is critical.

Yet research shows that while many managers and leaders see value in coaching skills and even consider themselves quite good at it, the reality of what happens in interactions and conversations with people they manage is quite different. While the leadership skills and traits of a ‘can do’, problem-solving mindset and approach serve very well in many aspects of their role, these same behaviours undermine their effectiveness in conversations aimed at facilitating and empowering others to learn and grow.

Designed to provide managers, and others who have responsibility for developing workplace competencies, with the skills needed to develop individual performance in others, this programme will create an understanding of the organisational and workplace context within which performance and career development take place. It will provide the skills, knowledge, and tools required to undertake coaching assignments.

Who is this coaching skills course for?

Managers, team leaders, supervisors, and HR professionals who would like to enhance their skills in empowering, wishing to build skills and develop their coaching style in order to challenge/support individuals within the organisation to reach their full potential.

Benefits of Coaching Skills for Managers and Leaders

“…more and more of the companies… are investing in training their leaders as coaches. Increasingly, coaching is becoming integral to the fabric of a learning culture—a skill that good managers at all levels need to develop and deploy. The role of the manager, in short, is becoming that of a coach

Ibarra & Scoular, The Leader as Coach, Harvard Business Review, 2019

Learning outcomes

  • Understand the coaching approach to leadership and the benefits and application for developing and improving your team
  • Build trust, rapport and connection with team members so you have more buy-in and engagement
  • Develop initiative, motivation, accountability and problem-solving skills in people you lead
  • Create and maintain an appropriate environment and relationship for coaching
  • Be able to utilize a range of effective listening, questioning and feedback skills to facilitate another person finding their own answers and solutions
  • Learn at least three coaching models/tools that you can use to empower and motivate your team
  • Understand the organisational context of coaching
  • Be able to employ coaching skills to deal with difficult issues in a way that minimises conflict and maximises the chances of achieving mutually acceptable solutions
  • Develop greater self-awareness, presence and confidence as a leader or manager   
  • Have practiced applying coaching skills in coaching your peers as well as with people you manage

Coaching Skills for Managers Programme Overview

Session 1:

  • Introduction to coaching: definition, key principles of a coach approach
  • Coaching vs mentoring, consulting, advising
  • Benefits of a coaching style for leaders and managers
  • Coaching process overview: how and why coaching works
  • Coaching mindset: seeing and eliciting coachee’s potential and possibility
  • Establishing an effective coaching relationship/climate

Session 2:

  • Coaching tools: The GROW model and demonstration
  • Goal-setting and small group practice in contracting
  • Listening skills in coaching
  • Fish-bowl coaching practice

Session 3:

  • Coaching tools: Values and self-limiting beliefs
  • Using questions to reframe and challenge
  • Coaching tools: Balance Wheel – application to work/job performance etc.
  • Providing input and observations as the Coach

Session 4

  • Coaching in the organisation:
  • Aligning individual goals with team and departmental goals
  • Applications and integration of coaching skills in your role as a manager/leader
  • Coaching tools: Use of self: presence, silence and intuition

Session 5

  • Coaching tools: visioning and visualisation
  • Dealing with ‘resistance’
  • Note taking and record keeping
  • Boundaries and restrictions within coaching relationship

Session 6

  • Evaluating the effectiveness of coaching
  • A coach approach to ‘difficult’ conversations
  • Identifying key strengths and areas for development

Could you benefit from coaching skills?

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