Even when your organisation is in crisis mode you still need to hold people accountable. Yet raising ‘difficult’ issues -performance, behaviour, or any unmet expectations – is hard to do properly when the stakes are high and everyone is running on adrenalin. So how can you manage those ‘difficult conversations’ in a time-strapped, pressure cooker …
Managing a Crisis? 3 First Aid Tips for ‘Difficult Conversations’ Read More »
Download Word Doc version of ‘Framing Your Key Messages‘ Download a completed template ‘Framing Your Key Messages in Addressing an Issue‘ in relation to addressing lateness. (This is an example of how you might use the template , it is not a prescription or recommendation. Your context, situation and way of expressing yourself might be completely different.) …
Framing What You Need To Say In A ‘Difficult Conversation’ – Free Template Read More »
When we find ourselves becoming increasingly annoyed, upset or fearful around someone’s behaviour and attitude over an extended period of time, here’s what tends to happen for many people: We start to have increasingly negative thoughts about that person/persons which in turn causes us to experience a greater level of unpleasant emotions such as anger, …
Difficulties In Working Relationships: Understand And Reverse The Negative Cycle Read More »
You’ve asked them once, you’ve asked them a second time and yet the behaviour still keeps happening. How to address behaviour that persists despite your feedback about it… Transcript Hi Mary Rafferty here Today I want to talk to you about a question that came up yesterday in a seminar I was delivering to a …
What If Someone Persists In A Behaviour Despite Your Feedback? Read More »
“I know you think you understand what you thought I said but I’m not sure you realize that what you heard is not what I meant” (Alan Greenspan, American Economist) It’s so easy to mishear and misunderstand what others are saying to us and vice verse, particularly when tensions are starting to rise. Here’s a simple …
Don’t Play Chinese Whispers In Difficult Conversations! Read More »
Ever feel you’ve hit a brick wall (or an iceberg!) when trying to get your point across to someone? No matter what you say they just won’t listen. Here’s another way to think about how to handle this situation… Video Transcript Mary Rafferty here, in today’s video I want to share an analogy that can …
Trying To Get Your Point Across But They Won’t Listen? Read More »
Video Transcript Hi, Mary Rafferty here. In this video today I want to talk to you on the topic of dealing with difficult people. This is a very broad subject and there are so many variables that will influence how best to respond or deal with any particular situation where you’re experiencing another person as …
Does a person on your team sap everyone’s energy? Do you find yourself putting too much time and attention as a manager on their behaviours? Are you constantly listening to grumblings from others about them? When people come for coaching in these situations, they are usually looking for a list of strategies. How can they …
Trying To Manage A ‘Difficult’ Person: Are They Taking Too Much Space In Your Head? Read More »
A common question in ‘Difficult Conversations for Managers’ workshops is what to do when it feels like you are in one of those fruitless dialogues, a circular argument, repeating the same thing without achieving anything.The other person isn’t listening or taking on board what you need them to hear or understand. A recent example was …
Going Around In Circles In A Conversation? Circular Arguing And How To Break That Cycle Read More »
In my ‘Difficult Conversations’ workshops, ‘being more resilient’ is one of the most common objectives people have. ‘How can I build better coping skills?’ ‘How do I stop myself from going over and over the situation in my head’. Does this sound like you? The dictionary defines resilience as the ‘capacity to recover quickly from difficulties’ …
How To Be More Resilient In ‘Difficult Conversations’ Read More »
